ParentSquare

Every parent and guardian listed in the district’s student information system already has a ParentSquare account.

Sign in to ParentSquare using the email address or phone number associated with your district records.

If you have not signed in before, select Forgot Password to create or reset your password. If the email address associated with your account is a Gmail address, you may also be able to use Sign in with Google.

No. Parents and guardians listed in the district’s student information system can receive ParentSquare communications by email and text message without downloading the app or signing in to ParentSquare. Urgent Alerts may also be delivered by phone.

However, we strongly recommend that parents and guardians sign in to ParentSquare and make sure they can access their accounts. Some information shared throughout the school year requires you to sign in before viewing it, including report cards, assessment results and other student-specific information.

Signing in to ParentSquare or using the mobile app also gives you additional options, including managing notification and language preferences, sending messages to staff and viewing communications in one place.

Parent and guardian email addresses and phone numbers are managed through Infinite Campus, not ParentSquare.

To make changes, log in to the Infinite Campus Parent Portal and update your contact information under Settings > Contact Preferences. Changes made in Infinite Campus will sync with ParentSquare.

View step-by-step instructions for updating your contact information.

If you are not receiving ParentSquare emails, texts or app notifications, check the following:

• Make sure your email address and phone number are correct in Infinite Campus.
• Check your email spam or junk folder for ParentSquare messages.
• Review your ParentSquare notification settings to make sure email, text or app notifications are enabled.
• If you use the ParentSquare app, check your device settings to make sure notifications are allowed.

If your contact information is incorrect, update it through Infinite Campus. If your information is correct and you are still not receiving messages, submit a technology support ticket for assistance.

ParentSquare allows you to choose how you receive notifications, including email, text and app notifications.

On the web:

1. Click your name in the top-right corner of the page.
2. Select Manage Account.
3. Select Notification Settings.

In the ParentSquare app:

1. From the Home screen, tap the Menu icon (☰) in the top-left corner.
2. Select Account.
3. Select Notifications.

For Posts, you can select Instant to receive notifications as they are sent or Digest to receive most non-time-sensitive Posts together later in the day. Some Posts may still be sent immediately, even if you have selected Digest.

You can also choose whether to receive notifications by email, text and/or the ParentSquare app. Urgent Alerts are always delivered immediately, regardless of your notification preferences.

ParentSquare can automatically translate Posts, Direct Messages and Alerts into your preferred language. Messages you send through ParentSquare can also be translated for staff.

On the web:

• Click your name in the top-right corner of the page.
• Select Manage Account.
• Select Language Settings.
• Select your preferred language and save your changes.

In the ParentSquare app:

1. From the Home screen, tap the Menu icon (☰) in the top-left corner.
2. Select Account.
3. Select Preferences.
4. Select Language.
5. Choose your preferred language and save your changes.

You can use ParentSquare to send a message to a teacher or staff member.

On the web:

1. Select Messages.
2. Select New Message.
3. Choose Direct Message.
4. Search for and select the teacher or staff member you want to contact.
5. Type your message and select Send.

In the ParentSquare app:

1. Tap Messages.
2. Tap the + sign to start a new message.
3. Choose Direct Message.
4. Search for and select the teacher or staff member you want to contact.
5. Type your message and tap Send.

Including Another Parent or Guardian

If you want another parent or guardian connected to your child to be part of the same conversation with a teacher, start a Group Conversation instead of a Direct Message.

On the web:

1. Select Messages.
2. Select New Message.
3. Choose Group Conversation.
4. Search for and select the teacher or staff member.
5. Search for and select the other parent or guardian.
6. Type your message and select Send.

In the ParentSquare app:

1. Tap Messages.
2. Tap the + sign to start a new message.
3. Choose Group Conversation.
4. Search for and select the teacher or staff member.
5. Search for and select the other parent or guardian.
6. Type your message and tap Send.

Everyone in a Group Conversation can see the participants and all messages and replies.

Use Direct Message when you want a private conversation with one staff member. Use Group Conversation when you want another parent or guardian included in the same conversation.

ParentSquare can automatically translate messages between each participant’s preferred language.

ParentSquare has additional help articles and step-by-step instructions available to signed-in users through its Help Center.

If you are having a problem with your District 112 ParentSquare account that you cannot resolve using the information on this page, submit a technology support ticket for assistance.

District 112 staff should sign in to ParentSquare using their district Google account.

1. Go to the ParentSquare sign-in page.
2. Select Sign in with Google.
3. Choose your District 112 Google account.
4. Complete any additional sign-in steps if prompted.

Staff should use their district account for work-related ParentSquare communication.

ParentSquare keeps your staff and parent/guardian accounts separate. You can stay signed in to both accounts and switch between them without logging out.

On the web:

1. Click your name in the top-right corner of the page.
2. Under Switch Account, select + Add another account.
3. Sign in to your parent/guardian account.
4. Once both accounts are added, click your name in the top-right corner and select the account you want to use.

In the ParentSquare app:

1. Tap the Menu icon (☰) in the top-left corner.
2. Tap Switch account under your name.
3. Tap Add another account.
4. Sign in to your parent/guardian account.
5. To switch accounts later, open the Menu, tap Switch account, then select the account you want to use.

Even if you use the same email address for both roles, your staff and parent/guardian accounts are separate in ParentSquare.

Use a Post when you are sharing information with a class, group or larger audience. Posts are best for announcements, reminders, newsletters, event information and other messages that do not require a private conversation.

Use a Direct Message for a private conversation with an individual parent, guardian or staff member.

Use a Group Conversation when several people need to participate in the same conversation and see all replies, such as a teacher communicating with both parents or guardians connected to a student.

As a general rule, use Posts for broad communication and Messages for individual or small-group conversations.

Staff can use Posts to share announcements, reminders and other information with a class, group, grade or school.

On the web:

1. From Home, select New Post.
2. Choose the class, group, grade or school that should receive the Post.
3. Enter a subject and write your message.
4. Add any photos, files, links or other items you want to include.
5. Review the recipients and notification options.
6. Select Post Now to send the Post.

In the ParentSquare app:

1. Tap the + sign.
2. Select Post.
3. Choose the class, group, grade or school that should receive the Post.
4. Enter a subject and write your message.
5. Add any photos, files, links or other items you want to include.
6. Review the recipients and notification options.
7. Tap Post to send it.

Yes. Staff can schedule a ParentSquare Post to be sent at a specific date and time.

On the web:

1. From Home, select New Post.
2. Choose the class, group, grade or school that should receive the Post.
3. Complete the subject and message.
4. Review the Notification Options.
5. Instead of selecting Post Now, select Schedule.
6. Choose the date and time you want the Post to be sent.
7. Confirm the schedule.

In the ParentSquare app:

1. Tap the + sign.
2. Select Post.
3. Choose the audience and complete your Post.
4. Tap the clock icon at the bottom of the screen.
5. Choose the date and time you want the Post to be sent.
6. Confirm the schedule.

Scheduled Posts can be reviewed or edited before they are sent.

Direct Messages and Group Conversations are sent when you select Send and cannot be scheduled.

Staff can set Office Hours in ParentSquare to let families know when they are generally available to respond to messages.

On the web:

1. Click your name in the top-right corner of the page.
2. Select Manage Account.
3. Select Office Hours.
4. Select Enable Office Hours.
5. Choose the days and times you are generally available to respond.
6. Select Save.

In the ParentSquare app:

1. Tap the Menu icon (☰) in the top-left corner.
2. Select Account.
3. Select Preferences.
4. Select Office Hours.
5. Turn on Enable Office Hours.
6. Choose the days and times you are generally available.

Messages can still be sent outside your Office Hours, and you can choose to respond. ParentSquare lets the sender know that you may not respond until your Office Hours resume.

Outside your Office Hours, app and text notifications for Direct Messages and Group Conversations are held until your Office Hours resume. Email notifications may still be delivered. Smart and Urgent Alerts are always delivered immediately.

ParentSquare can automatically translate Posts and Messages into each recipient’s preferred language. Staff can write a message in English, and ParentSquare will translate it for families based on the language preference associated with their account.

For Direct Messages and Group Conversations, translation works both ways. A parent or guardian can reply in their preferred language, and ParentSquare will translate the response for the staff member.

A family’s preferred language may come from district records or may be selected by the parent/guardian in ParentSquare. Because not every family has set or confirmed a preferred language, staff should not assume the language listed in ParentSquare is always correct. Families can update their language preference in ParentSquare at any time.

Staff do not need to create separate versions of the same message for each language. Write clearly and avoid slang, idioms or unnecessarily complicated wording to support more accurate translation.

No. ParentSquare does not display a staff member’s personal mobile phone number as part of ParentSquare messaging.

Families and staff can communicate through ParentSquare without exchanging personal phone numbers. Messages sent through ParentSquare remain within the platform, including when notifications are delivered by text or through the ParentSquare app.

Staff can access ParentSquare’s Help Center after signing in for additional articles, tutorials and training resources.

For District 112-specific technical issues or problems with your account, submit a technology support ticket for assistance.